联系我们

我们是个小团队，邮件是最靠谱的沟通渠道。

客服 / 退款 / 一般咨询

通常 24 小时内回复（周末可能稍慢）。

数据保护 / 隐私 / GDPR 行权请求

主题请以 [Privacy] 开头，30 天内回复。

通讯地址 (Registered address)

肖桓颉 (Xiao Huanjie)
Apt 709, Binbin Apartment, Fenghuang Subdistrict, Tianhe District, Guangzhou, Guangdong 510630, China (广东省广州市天河区凤凰街道宾宾公寓 709)

写邮件前自助一下

支付 / 退款 / 发票相关 → 请先读退款政策与 FAQ
报告没生成 / 生成失败 → 请随信附上订单号 + 付款邮箱 + 浏览器/设备信息
数据删除 / 访问请求 → 用您付款时的邮箱发送，以便我们验证身份

工作时间

周一至周五，北京时间 10:00–19:00。周末和法定节假日处理会延迟，但我们会尽量在工作日第一时间回复。

Contact

We're a small team. Email is the most reliable channel.

Support / Refunds / General

support@airrapp.com

Reply within 24 hours (weekends may be slower).

Data protection / Privacy / GDPR requests

support@airrapp.com

Subject starting with [Privacy]; reply within 30 days.

Registered address

肖桓颉 (Xiao Huanjie)
Apt 709, Binbin Apartment, Fenghuang Subdistrict, Tianhe District, Guangzhou, Guangdong 510630, China (广东省广州市天河区凤凰街道宾宾公寓 709)

Before you write

Payment / refund / invoice → please read Refund Policy and FAQ first
Report didn't generate → please include order ID + payment email + browser/device info
Data-deletion / access request → use the email you paid with so we can verify identity

Hours

Monday–Friday, 10:00–19:00 Beijing time (UTC+8). Weekends and Chinese public holidays may be slower; we still aim to respond first thing the next business day.